- How do I get my Donor IQ Report?
- Request a demo. We'll show you exactly what you get and answer every question. After the demo you can purchase an annual contract or one-time report.
- How long until I get my Top 20?
- Typically within 24 hours of your first upload. Growth and Scale get unlimited Top 20 updates and quarterly refresh.
- Can I talk to someone before signing up?
- Yes. Book a demo using the scheduler on this page or the Request Your Donor IQ Report flow.
- What if I have more than 10,000 donors?
- Scale includes 10,000 records/year. Enterprise offers unlimited records and custom pricing.
- Do you work with faith-based organizations?
- Yes. We work with nonprofits across sectors including faith communities, education, and healthcare.
- What are the contract terms?
- Annual contracts. Auto-renewal with 30-day advance notice. No monthly plans.
- Where is my data stored?
- Encrypted at rest. We never sell or share donor data. SOC 2 roadmap and GDPR/CCPA compliant.
- Can I get a one-time report only?
- Yes. Donor IQ Report (Top 20 only) is $799. See Pricing for other one-time services.
- What format should my donor list be in?
- CSV. We'll help you map columns during onboarding. New donors are screened within 24 hours.
- Do you offer board training?
- Yes. One-time workshop $3,499 or quarterly as part of Scale.